House Rules of Hotel Aviator

General Terms of Stay

1. Hotel Day – Rooms at Hotel Aviator are rented by the hotel day. The hotel day begins at 2:00 PM on the day of arrival and ends at 11:00 AM on the following day. Guests wishing to extend their stay beyond the paid period must notify the front desk by 9:00 AM on the day their stay is due to end. The hotel will grant such requests based on room availability.
2. Check-in and Room Assignment – Upon check-in, guests are required to present a valid photo ID and complete and sign a registration form. Guests may not transfer their room to third parties, even if the rental period has not yet expired. Unregistered visitors may stay in the guest's room only between 7:00 AM and 10:00 PM, provided the front desk has been informed in advance. Staying in the room after 10:00 PM by unregistered persons will be deemed as consent by the guest to register and charge these individuals as additional guests for another hotel night.
3. Quiet Hours and Guest Conduct – Quiet hours are in effect from 10:00 PM to 6:00 AM. Guests and their visitors are expected to conduct themselves in a manner that does not disturb the comfort of other guests. The hotel reserves the right to refuse further services to any individual violating this rule and may require them to leave the premises without refund for the unused portion of their stay.
4. Guest Responsibilities – Each time the room is vacated, guests must ensure that the door is properly locked and windows are either closed or left in a safe position. Guests are responsible for maintaining the room and its furnishings in good condition. They will be held financially liable for any damage, destruction, or vandalism caused by them or their visitors. In cases of significant damage, guests may be charged for repair or replacement costs, and the hotel reserves the right to pursue compensation through legal means.
5. No Smoking Policy – Smoking, including the use of electronic cigarettes, is strictly prohibited throughout the hotel premises, including guest rooms and common areas. A cleaning fee of PLN 300 will be charged for each violation of this policy. The hotel reserves the right to increase this fee if smoking results in significant damage or costs (e.g., fire department intervention, specialized cleaning).
6. Fire Safety – For fire safety reasons, it is strictly prohibited to use any electrical appliances in guest rooms that are not part of the room's standard equipment. This does not apply to chargers and power adapters for personal electronics. In the event of a fire or other emergency, guests must immediately notify the front desk (using the room’s internal phone) and evacuate the area following the posted emergency exit routes.
7. Lost and Found – Personal belongings left in the room by a departing guest will be returned at the guest’s expense to the address they provide. If no return instructions are given, the hotel will store the items for one month. After this period, unclaimed items will be either discarded or donated to charity. The hotel does not accept liability for valuable items (e.g., laptops, jewelry) unless they have been deposited at the front desk for safekeeping.
8. Lost Key and Access Card – In case of a lost room key or access card, the guest will be charged the cost of replacing the lock and reissuing cards as follows: PLN 100 for a single room, PLN 200 for a double room, and PLN 300 for a triple room.

II. Scope of Services and Hotel Liability

1. Ensuring Guest Comfort – The hotel is obligated to provide guests with:
   a) Conditions for full and uninterrupted rest, including the absence of disturbances caused by staff or hotel operations.
   b) Safety during their stay, including respect for guest privacy and the confidentiality of personal information (in accordance with data protection laws).
   c) Professional and courteous service in all hotel and dining operations.
   d) Housekeeping services and necessary room repairs during the guest’s absence, or in their presence only with consent. Upon request, guests may opt out of housekeeping on certain days.
   e) If possible, a replacement room or other compensation in the event of malfunctions or unforeseen issues affecting the guest’s stay.
2. Additional Services – Upon request, the hotel offers the following complimentary services:
   a) Providing information related to the stay and travel (e.g., transportation connections, local attractions).
   b) Wake-up calls at a specified time.
   c) Storage of luggage in the hotel’s luggage room. Note: the hotel may refuse to store items outside of the guest’s stay period or items not considered personal luggage.
   d) Safekeeping of valuables deposited at the front desk (per separate deposit protocol).
   e) Ordering taxis or assisting with transportation arrangements upon guest request.
   f) Other services – when possible – that are requested by the guest, provided they do not violate hotel rules or applicable law.
3. Liability for Guest Property – The hotel is liable for loss or damage to guest property as defined by the Civil Code (Articles 846–849). Liability for loss or damage to money, securities, valuables, or items of scientific or artistic value is limited unless these items have been deposited for safekeeping at the front desk. The hotel reserves the right to refuse to accept high-value items, large sums of money, or items posing a safety risk. Guests must report any damages to the front desk immediately upon discovery.
4. Hotel Liability for Vehicles – The hotel provides guests with free parking spaces on the property (not guarded) and paid parking on a fenced, monitored lot. The hotel is not liable for any damage to or loss of guest vehicles or items left in them, except when the damage is the result of the hotel’s negligence. Guests are advised to lock their vehicles and not leave valuables in plain sight.

III. Specific Policies (GDPR, Surveillance, Group Reservations)

1. Personal Data Administrator – The personal data administrator for hotel guests is SILESIA RING sp. z o.o. sp.k., with its registered office at Lotnicza 5-7, 47-325 Kamień Śląski (the operator of Hotel Aviator). Guest personal data is processed exclusively for purposes related to the provision of hotel and dining services, in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR) and applicable Polish legislation.
2. Data Protection Officer (DPO) – The Administrator has appointed a Data Protection Officer, who may be contacted regarding any matters concerning the processing of personal data. Contact for the DPO: iod@silesiaring.pl.
3. Detailed Information – Complete information on the principles of data processing (including purposes, legal bases, retention periods, and guest rights) is provided in the GDPR Information Clauses, available at the hotel reception desk and on the hotel’s website. Providing the required personal data is voluntary, but necessary for the conclusion and performance of the hotel agreement – failure to provide the required data may result in the inability to deliver services.
4. Guest Rights – Guests have the right to access their personal data, request corrections, deletion, or restrictions on processing, as well as other rights provided under the GDPR, as outlined in the information clause.
5. Video Surveillance (CCTV) – In order to ensure the safety of individuals on hotel premises and to protect property, Hotel Aviator is monitored by CCTV. Surveillance covers selected public areas of the facility (e.g., entrances, lobby, reception, hallways, parking lot) and does not include private guest spaces (rooms, bathrooms, changing areas, etc.). The personal data administrator for surveillance recordings is SILESIA RING sp. z o.o. sp.k.. Recordings are stored for a limited period (generally up to 30 days from the date of recording, and no longer than 3 months), unless an incident necessitates longer retention. The CCTV Information Clause is displayed at the hotel entrance and at reception. Entry into monitored areas constitutes acceptance of the surveillance policy.
6. Group Reservations and Third-Party Data – In the case of group reservations (i.e., bookings for more than one guest made by an organizer, company, or group representative), the person making the reservation is required to inform all participants about the applicable Hotel Aviator House Rules and the hotel’s data processing policies. The booking party must have a valid legal basis (e.g., consent) to provide the hotel with the personal data of other guests included in the reservation. The hotel fulfills its GDPR information obligation to these individuals at the time of first contact—typically during check-in by providing the relevant information clause, or earlier when feasible. The personal data of guests in group bookings is used solely for the provision of accommodation and related services, as well as to secure any potential claims.

IV. Compliance with the House Rules

Both hotel staff and guests are required to comply with the provisions of these House Rules. In the event of gross or repeated violations by a guest, the hotel reserves the right to refuse continued service. This may result in early termination of the lodging agreement (guest checkout) and an immediate demand to vacate the premises. In such cases, no refund will be issued for unused services, and the hotel may hold the guest financially liable for any damages caused.

V. Protection of Minors

1. To ensure the safety and protection of minors’ rights, Hotel Aviator enforces a Minor Protection Policy, based in part on the following legislation:
   (1) The Act of May 13, 2016 on Counteracting Threats Related to Sexual Offenses and the Protection of Minors (Journal of Laws 2024, item 1802, as amended);
   (2) The Family and Guardianship Code (Journal of Laws 2023, item 2809, as amended).
   A document outlining these standards is available at the hotel reception desk.
2. Adults staying at Hotel Aviator with a minor may be asked to verify their legal guardianship or custodial rights (e.g., by presenting the child’s ID, written parental/guardian consent, or proof of familial relationship), particularly if concerns arise regarding the child’s safety or well-being, or if such verification is required under applicable law.
3. In the event of refusal to present documentation or inability to confirm the relationship with the child, Hotel Aviator may suspend services until the matter is clarified. If there is reason to suspect a threat to the child's welfare, the hotel may notify the appropriate authorities (e.g., the Police) in accordance with applicable legal provisions.
4. Every guest and staff member is required to adhere to the standards outlined in the Minor Protection Policy. The hotel will take immediate action to protect the child if there are observed circumstances indicating a breach of their rights or safety.

We wish you a pleasant and safe stay!
The Management of Hotel Aviator